How To Return An Item
For items that are damaged in shipping or have a manufacturer’s defective, please call us within three days of receipt so that we can send a replacement.
All non-defective items must be returned within 30 days of purchase and be in original unused condition.
For items that are returned not due to defect, the purchaser is responsible for return shipping.
If your return is past 30 days, it is up to our discretion to accept the return. The return shipping on all returns past 30 days (if approved) will be paid by customer.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a RMA #.
2. Mail your returned item to:
Bogati Urn Company
Returns Department Tracking #
1730 Independence Blvd.
Sarasota, FL 34234
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Items sold to a third-party are non-returnable.
Urns cannot be returned if they have already been filled with the cremains.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Return refunds and Credits
For product refunds or credits, it is our discretion whether or not the defective or incorrect product is shipped back to us. Hold all defective or incorrect products for return to us. No refunds or credits will be issued if we do not receive returned products.
All returns that are not defective or damages, are subject to a 20% restocking fee, will have this fee deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.